Returns & Refunds

If for any reason you are not satisfied with your order, eligible items may be returned for an exchange or refund within 28 days of the delivery date, subject to the terms below.

This policy does not affect your statutory rights.

How to Request a Return

Please sign in to your customer account using the email address associated with your order and submit a Return Request from the relevant order.

All return requests are reviewed before approval. Please wait until your return has been approved and you have received the return instructions before sending any items back to us.

Unwanted or Incorrectly Ordered Items

If you have changed your mind or ordered the wrong product:

• Items must be returned within 28 days of delivery.
• Items must be unused, undamaged and returned in their original packaging.
• You are responsible for arranging and paying for the return shipping.
• We recommend using a tracked delivery service and keeping your proof of postage.
• Please include your order number inside the parcel.

Once approved, please return the item(s) to:

G.W.S. LED Wholesale Ltd.
53 Summer Lane
Birmingham
B19 3TH

Returned goods remain your responsibility until they are received by us.

Faulty or Incorrect Items Supplied

If an item is faulty, develops a manufacturing fault, or we have sent you the wrong item, please submit a Return Request or contact our customer service team.

We may ask you to return the item for inspection and testing.

Where the item is confirmed to be faulty, or the incorrect item was supplied due to an error on our part, we will offer the appropriate refund, replacement or other remedy and will cover the reasonable return postage cost or provide a return shipping label where appropriate.

Return Shipping

Once your return is approved, you will receive an email with the relevant instructions.

If we provide a return shipping label, please print and attach the label securely to the parcel, include your order number inside, and drop the parcel off at your nearest Post Office branch or Royal Mail drop-off point.

If you are responsible for the return shipping, please arrange and pay for the return yourself using a suitable tracked delivery service and follow the return address provided above.

Refunds

Returns may take up to 5 working days to be inspected and processed after they arrive with us.

Refunds will be processed once the returned item(s) have been received, inspected and accepted.

• Card refunds may take approximately 5 working days to appear, depending on your card provider.
• PayPal payments will be refunded to the original PayPal account.
• Bank transfer payments will be refunded to the appropriate account.
• Refunds will normally be issued to the original payment method and in the same currency as the original purchase.

If you have any questions about a return, please contact us at sales@gws-led.co.uk.